Silence People

Privacy Policy

Last Updated: April 2, 2025

Introduction

At Silence People, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, and other information you provide when creating an account or completing your profile.
  • Health Information: Information about your mental health that you choose to share with therapists through our platform. This information is kept strictly confidential and is only accessible to the therapist you are working with.
  • Usage Information: Information about how you use our platform, including log data, device information, IP address, browser type, pages viewed, and time spent on those pages.
  • Payment Information: Credit card numbers and billing information when you make purchases through our platform. This information is processed securely through our payment processors.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Connect you with appropriate mental health professionals
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support messages
  • Personalize your experience on our platform
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

  • Therapists and Mental Health Professionals: We share your information with the therapists and mental health professionals you choose to connect with through our platform.
  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Protection of Rights: We may disclose your information to protect the safety, rights, or property of Silence People, our users, or others.

We will never share your personal information with third-party advertisers or marketing companies.

Data Security

We implement appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We use industry-standard encryption to protect your data in transit and at rest.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights with respect to your personal information:

  • The right to access, update, or delete your information
  • The right to rectification (to correct errors)
  • The right to object to processing
  • The right to restrict processing
  • The right to data portability
  • The right to withdraw consent

You can exercise these rights by contacting us at privacy@silencepeople.com.

Children's Privacy

Our Services are primarily designed for users who are at least 18 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

For individuals between 13 and 18 years of age, we permit use of our Services only with the involvement and consent of a parent or legal guardian. If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us at privacy@silencepeople.com. We will take steps to remove such information from our files.

Parents and legal guardians may review, request deletion of, and prevent further collection or use of their child's personal information by contacting us. We may limit features and functionalities available to users under 18 years of age, even with parental consent, to ensure appropriate protections.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Silence People
Email: privacy@silencepeople.com